Return & Refund Policy

How To Return An Item

• We strive to make the return or exchange process as simple as possible for you. You can return or exchange products within 30 days. If you choose to return your product, we will provide a pre-paid shipping label. Please note that a processing fee of $9.78 will be deducted from your refund. Your refund will be processed to the original payment method or issued as store credit once the return package is inspected. We kindly ask that you adhere to the terms of promotion. Any actions that violate these terms or involve theft or fraud may render the order ineligible for return or refund.
• For our international customers, please be aware that you are responsible for the shipping costs for any returns or exchanges.
• All bedding, bath, and sleep products are eligible for return within 30 days of receipt, provided they are in new, unused condition with all tags attached and the original packaging included.
• If a product arrives damaged, please send a photo along with your order number to contact@delarahome.com. This helps us identify any manufacturing flaws and maintain quality assurance by sharing the information with our supplier and distribution center.

 You can return by mail

Returns by Mail

• Thank you for your patience with the return process. Once we receive your item, please allow 10 to 14 business days for us to process your return. We will notify you as soon as the refund has been initiated. Depending on the payment method you used, it may take an additional 3 to 5 business days for the refund to reflect in your account.
• We kindly ask that you return your items within 30 days from the date of delivery. Returns received after this period may not be accepted. We appreciate your understanding and cooperation.  

• We gladly accept returns of oversized items—including mattress pads, doormats over 48 inches, and select rugs—up to 30 days after delivery. Please note that these returns are subject to a restocking fee of 15% of the item total to help manage our inventory and maintain quality standards.
• We carefully inspect all returned oversized items to ensure they meet our return criteria. To initiate a return for an oversized item, please reach out to us at contact@delarahome.com, and we will be happy to assist you with the process.

• We kindly request that any returns be made within our 24-hour order cancellation window. Refunds will be issued to the original method of payment. Please note that shipping and handling fees are non-refundable.
• All returns and exchanges will undergo an inspection to ensure they meet our standards. At Delara, we reserve the right to modify our services if we notice an unusual frequency of return activity. We appreciate your understanding and cooperation in maintaining a fair and efficient return process.

 To Begin A Return, Visit Our Return Center